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Refund Policy

​At EduAlliance, we strive to provide the best experiences and services to our clients. However, we understand that unforeseen circumstances may arise, leading to cancellations or changes. This Refund Policy outlines the terms and conditions under which refunds may be issued for services booked through our website "www.edualliance.co" or directly with Double Boutiques Consultancy Pte. Ltd.. By booking with us, you agree to the terms outlined in this Refund Policy.

 
1. General Refund Terms

Refunds are only issued under the following circumstances:

  • You cancel your booking in accordance with our cancellation terms (see Section 2 below).

  • EduAlliance cancels the service or event due to reasons beyond your control, such as weather conditions, operational difficulties, or other unforeseen circumstances.

Refunds will only be issued via the original payment method. Please allow 14 business days for the refund to be processed.

 

2. Cancellation Policy

All cancellations must be made in writing and submitted to refund@edualliance.co. The refund eligibility for cancellations is based on the following timeline:

  • Cancellations made more than 60 days prior to the event: Full refund will be issued.

  • Cancellations made between 15 and 60 days before the event: 80% of the total amount paid will be refunded.

  • Cancellations made within 14 days of the event: No refund will be issued.

For certain services, such as customised or exclusive tours, a non-refundable deposit may be required at the time of booking. The specific terms for such services will be communicated clearly during the booking process.

 

3. Non-Refundable Services

Certain bookings are non-refundable and will be clearly indicated at the time of purchase. This may include, but is not limited to:

  • Last-minute bookings made within 14 days of the event.

  • Special promotions or discount packages.

  • Personalised or customised tours.

  • Certain third-party services that we facilitate but do not directly provide (e.g., flight tickets, third-party hotel bookings).

 

4. Changes to Bookings

If you wish to modify your booking (e.g., reschedule your tour), we will make every effort to accommodate your request, subject to availability and operational limitations. However, rescheduling or modifying a booking may be subject to additional fees, depending on the service or tour booked.

  • Rescheduling: If you reschedule more than 60 days before the event, there will be no additional charges. Requests to reschedule within 60 days of the event may incur an additional fee of 5% of the total fees.

  • Substitutions: In certain cases, you may transfer your booking to another person if you are unable to attend. You must provide the necessary details at least 14 days in advance, and the new participant must meet the same eligibility criteria as the original attendee.

 

5. Refund Exceptions

No refund will be given for the following situations:

  • No-shows: If you fail to attend the event or service without prior notification, no refund will be issued.

  • Late arrivals: If you arrive late and miss part of the service, no partial refunds will be provided.

  • Weather conditions: Tours and services will proceed in most weather conditions. However, if EduAlliance deems it unsafe to continue the event, we will reschedule the tour or issue a refund at our discretion.

  • Customer dissatisfaction: While we strive to provide an excellent service, refunds are not issued based on subjective dissatisfaction unless the service was not delivered as described.

 

6. Refund for Special Circumstances

In cases of personal emergency, health issues, or other unavoidable circumstances, we may issue a refund at our discretion even if the cancellation falls outside the standard policy. Such cases must be supported by proper documentation (e.g., medical certificates).

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7. Refund Processing Time

Refunds will be processed within 14 business days from the approval of your refund request. Depending on your bank or payment provider, the refunded amount may take an additional 7 business days to reflect in your account.

  • Credit/Debit Cards: Refunds will be credited back to the original payment card.

  • Bank Transfers: Refunds will be processed via the original bank transfer details provided during payment.

  • Third-Party Payment Services (e.g., PayPal): Refunds will be credited according to the policies of the third-party payment provider.

 

8. Third-Party Providers

In some instances, we may facilitate the booking of services provided by third-party vendors (e.g., accommodation, transportation). If you cancel services provided by third parties, their refund policies will apply, and EduAlliance cannot guarantee or issue refunds for those services.

 

9. Force Majeure

EduAlliance is not liable for cancellations or failure to perform any of our obligations if such failure arises from events beyond our control, including but not limited to natural disasters, government restrictions, pandemics, strikes, or other unforeseen events (force majeure). In such cases, refunds or rescheduling will be handled on a case-by-case basis, and we will communicate with you promptly about your options.

 

10. Amendments to this Refund Policy

We reserve the right to modify or update this Refund Policy at any time. Any changes will be posted on this page, and the updated Refund Policy will apply to all bookings made after the change is posted. It is your responsibility to review this policy periodically.

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11. Contact Us

For any questions regarding this Refund Policy or to submit a refund request, please contact us at:
refund@edualliance.co

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